Problem statement

For people who are not experts in IT, problems with their internet or home cinema can be frustrating and may stop them from doing what they need to do. They need help that is easy to use and reliable. Mila can help them and is available to take orders at any time.

The "Why"

The "What"

Goal

  • Design an app for users to make extra money with their skills

  • Build a platform that makes it easy for users to set their rates in exchange of tech service

  • Reschedule service calls without hassle

The "How"

Re-design process

Contribution

My Role

  • Conducted initial research and user interviews.

  • Created wireframes and prototypes for the project.

  • Collaborated with a product manager, business analyst, development team, and selected users with various use cases.

Who are we designing for?

User Personas

  • Part-time workers who could use this platform as an opportunity to earn additional income alongside their primary job.

  • These users may have specific skills or experiences that they can offer through the platform, and may also appreciate the flexibility of being able to set their own hours.

Primary users
  • College students who want to earn extra money on the side by leveraging their skills and expertise.

  • These users may have limited availability due to their academic schedule and may prefer flexible work arrangements.

Secondary users

Qualitative study

User interview questions

  • How do you typically spend your weekends or free time?

  • What's your approximate monthly budget?

  • Can you describe a time when you exceeded your monthly budget?

  • Can you tell me about your hobbies and interest in technology?

  • Have you ever assisted your friends or family with technology-related issues?

Information architecture

App Structure

Ideation

Low-fi sketches

Conceptualisation

Hi-fi wireframe

UI execution

Style guide

Look & feel

Visual Design

Iterative process

Enhancement document

As design involves multiple rounds of refinement, I have compiled a document containing all the suggestions for improvements and areas where I could make further enhancements.