Problem statement

The process of changing tenants in property lease management involves many manual steps and can be inefficient, leading to coordination challenges and data inconsistencies. EverReal has created a software solution that digitizes and automates the entire process, including data management and appointment scheduling, in one place.

The "Why"

The "What"

Goal

Enable users to easily move in tenants.
Enable users to efficiently move out tenants.
Provide comprehensive documentation of the entire process.
Allow users to work offline when an internet connection is not available.
Allow users to save drafts of work in progress for later completion.

The "How"

Re-design process

Contribution

My Role

Developed a re-design strategy
Conducted rapid ideation sessions with constant business feedback
Worked closely with the business to incorporate their feedback into the design process
Responsible for the UI design of an iPad application

Who are we designing for?

User Personas

Qualitative study

User interview questions

Can you walk me through your typical workflow for managing tenants?
What are some of the biggest challenges you face when managing tenants?
How do you currently keep track of tenant information and activities?
What features would make your tenant management process easier and more efficient?
Have you used any tenant management software in the past? If so, what did you like and dislike about it?